Frequently Asked Questions
Clear answers to common questions about our support, our services and how we work with you.
Before you ask
Answers below are general. If your situation is specific, contact us directly.
About our service
We support anyone with questions or problems concerning their gender identity. This includes people who consider themselves to be trans, including transgender, gender variant, gender queer, cross dressers, transvestites and anyone with another non-standard gender identity.
Yes. We support people who do not identify with the gender they were assigned at birth, and those who are simply unsure or questioning.
Our programme includes practical support, counselling, advice and information. We will talk with you about which of these is most useful.
Families, allies and professionals
For those who care about someone
Significant others, friends, families and allies can contact us for support and information about gender identity issues affecting a person they love.
Yes. We provide support and information for significant others, friends, families and allies, as well as for the individual concerned.
We assist professionals who are supporting trans individuals. Please use our contact page to describe your role and the assistance you need.
Getting in touch
If your question is not answered here, our team can help. Visit our contact page to send a message, and we will reply as soon as we can.
Our information is provided for general support and does not replace medical or legal advice. For urgent concerns, contact the emergency services.